Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. There may be unforeseen delays due to a high volume of orders, especially around gift-giving holidays, and we will do our best to notify you if such a delay has occurred. You will receive another notification when your order has shipped. 

In the rare chance your shipment is lost in the mail, you can submit a claim through Route Package protection. We highly recommend you add Route to your purchase during checkout to insure against loss, theft, or damage in transit. If you did not purchase Route Package protection, you can submit a claim through USPS. Daily Gold is not responsible for packages lost in the mail due to error by USPS.